Frequently Asked
Questions

SmartiFlix is a premium IPTV service that delivers 61,000+ live TV channels and 180,000+ movies & series directly to your device via the internet. Simply subscribe, install the app on your preferred device, enter your credentials, and start streaming instantly. No satellite dish or cable box required.

SmartiFlix works on virtually any device: Smart TVs (Samsung, LG, Sony), Android & iOS phones and tablets, Amazon Fire Stick, Nvidia Shield, MAG boxes, Windows and Mac computers, and most IPTV players like TiviMate, IPTV Smarters, and VLC. You can connect up to 4 devices simultaneously with a single subscription.

Most of our channels and VOD content are available in Full HD (1080p) and 4K Ultra HD. Our adaptive bitrate technology automatically adjusts the stream quality based on your internet connection to ensure smooth, buffer-free playback at all times.

Activation is almost instant. Once you place your order via WhatsApp and complete the payment, you'll receive your login credentials within minutes. Most customers are up and streaming in under 2 minutes from the moment they receive their details.

Yes! SmartiFlix includes a full EPG (Electronic Program Guide) for the majority of our channels. You can browse current and upcoming programs, set reminders, and easily find what's on, just like a traditional cable TV guide, but better.

Our 24/7 support team is always ready to help via WhatsApp and email. In most cases, buffering is related to your internet connection. We recommend a minimum of 25 Mbps for 4K streaming. Our team will walk you through troubleshooting steps and resolve any issue quickly.

Yes! We offer a free trial so you can test our full channel lineup, VOD library, and streaming quality before making a purchase. Simply contact us via WhatsApp to request your trial and start streaming within minutes.

We accept a wide range of payment methods including credit and debit cards, PayPal, cryptocurrency, and bank transfers. All transactions are processed securely. Contact us via WhatsApp and we will guide you through the payment options available in your region.

Absolutely. You can switch between plans at any time. If you upgrade mid-cycle, we will apply a prorated credit for your remaining time. If you downgrade, the new plan takes effect at your next renewal. Just message our support team and we will handle everything.

Your service simply stops at the end of your billing period. There are no automatic renewals or surprise charges. When you are ready to continue, just renew through WhatsApp and your access is restored instantly with the same credentials.

We offer a satisfaction guarantee within the first 24 hours of your paid subscription. If SmartiFlix does not meet your expectations, contact our support team for a full refund. After 24 hours, we will work with you to resolve any issues instead.

Yes, the longer you subscribe, the more you save. Our 3-month, 6-month, and 12-month plans come with significant discounts compared to the monthly price. The annual plan offers the best value with savings of up to 40% per month.

No, the trial is completely free. You get full access to all 61,000+ channels, 180,000+ movies and series, and every premium feature for 24 hours with zero cost and no credit card required.

Your access simply stops. There are no automatic charges or surprise subscriptions. If you enjoyed the experience, you can choose any plan and subscribe through WhatsApp whenever you are ready.

Absolutely. If you love SmartiFlix and want to keep streaming without interruption, just message us on WhatsApp and we will activate your chosen plan immediately. Your remaining trial time will be added on top.

The free trial gives you access on 1 device. This lets you fully test the streaming quality, channel selection, and VOD library. Once you subscribe, you can choose plans with up to 4 simultaneous devices.

The trial works on any device: Smart TVs (Samsung, LG, Sony), Android and iOS phones, Amazon Fire Stick, MAG boxes, Windows, Mac, and most IPTV players like TiviMate and IPTV Smarters.

Within minutes. Once you message us on WhatsApp, our team will send your username, password, and server link right away. Most customers are streaming in under 2 minutes.

Your reseller panel gives you a complete dashboard to create, edit, extend, and disable subscriptions for your customers. You can track active users, monitor credit usage, and manage renewals all from one place. No technical skills required.

As a reseller you get full control over your client accounts. You can create new subscriptions, extend or shorten existing ones, change passwords, assign bouquets, and monitor connection status. You operate independently while we handle the server infrastructure.

Yes. Our panel runs on encrypted servers with SSL protection and secure authentication. Your data, your client list, and your credentials are fully protected. We never share reseller information with third parties and perform regular security audits.

We support Smart TVs (Samsung, LG, Sony), Android Box, Enigma and MAG boxes, Windows and Mac computers, iOS and Android phones, Amazon Fire Stick, Roku, and all other major brands. Your customers can use any IPTV player like TiviMate, IPTV Smarters, or VLC.

Within minutes. Once you purchase your reseller package via WhatsApp, we set up your panel and deliver your login credentials right away. You can start creating subscriptions and onboarding your first customers the same day.

Absolutely. Resellers get priority 24/7 support through a dedicated WhatsApp line. Whether you have a technical issue, need help with the panel, or want advice on growing your customer base, our reseller team responds fast and helps you resolve anything on the spot.